MU HEN KO (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our guests, visitors, and users of our website(s) and services.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in connection with our properties, website(s), mobile applications, and other services (collectively, “Services”). We comply with Japan’s Act on the Protection of Personal Information (“APPI”) and other applicable laws.

By using our Services, you consent to the practices described in this Privacy Policy.

Last Updated:
Oct 2025

We may collect the following categories of personal information:

Contact Information: name, email address, mailing address, telephone number.

Booking / Stay Information: dates of stays, room preferences, payment information (such as credit card details, though these may be processed via secure third-party payment processors).

Identification / Verification Data: passport or government ID numbers if required by law, nationality, age.

Usage Data: website visits, browser type, device information, IP address, cookies and tracking technologies.

Communications Data: feedback, requests, correspondence via phone, email or online forms.

Special / Sensitive Information: where applicable (e.g. health-related requests, dietary preferences if relevant), only with your explicit consent and as permitted under APPI.

We use your personal information for the following purposes:

• To process and manage reservations, check-ins, and check-outs.

• To provide, maintain, and improve our Services, including cleaning, maintenance, guest services.

• To communicate with you about bookings, updates, promotions, or other offers, unless you opt out.

• To respond to your inquiries, feedback, and requests.

• To personalize your stay, including room preferences, amenities, or special requests.

• To ensure safety, security, and compliance (e.g. security checks, fraud prevention, legal obligations).

• For analytics, data aggregation, and insights to improve our Services and operations.

We may share your personal information with:

• Our affiliates, subsidiaries, or other companies within the MU HEN KO group.

• Service providers, vendors, or contractors who help operate our Services (e.g. payment processors, property management, housekeeping, IT and security services).

• Authorities, where required by law (e.g. when required under Japanese immigration, safety or health regulation).

• Third parties in connection with any sale, merger or acquisition of our business (with appropriate confidentiality).

• Other third parties you have permitted or requested.

Because MU HEN KO may operate or use service providers outside Japan, your personal information may be transferred internationally.

When doing so, we will ensure:

• There is a legal basis for the transfer under APPI.

• Adequate measures are taken to ensure that overseas recipients provide a level of protection of personal information equivalent to that required in Japan.

• Where applicable, standard contractual clauses or other safeguards are used.

We may use cookies and similar tracking technologies to:

• Improve user experience, monitor usage, and understand how our website and digital services are used.

• Facilitate functionality (e.g. logging in, language preferences).

• Collect analytics and performance data.

You may disable or reject cookies via your browser settings, though this may affect how certain parts of the Services function.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, enforce our agreements, and for permitted analytics. Once no longer needed, we will securely delete or anonymize the information.

Under APPI, you have certain rights regarding your personal information, including:

• The right to request access to the personal information we hold about you.

• The right to request correction, amendment, or deletion of your personal information.

• The right to request that we cease use of your personal information in certain cases.

• The right to withdraw consent, where processing is based on consent.

• The right to object to certain processing (to the extent APPI allows it), or to request restriction of processing.

To exercise these rights, please contact us at the contact details below. We will respond in accordance with applicable law.

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes secure data storage, encryption where appropriate, access controls, and staff training.

In the event of a serious data breach that could harm the rights and interests of individuals, we will notify the Personal Information Protection Commission (PPC) acting under APPI and affected individuals, where required under the law. We will also take steps to mitigate harm and prevent a recurrence.

Our Services are generally not directed to children under the age of 18. If we learn that we have collected personal information from a child without parent or guardian consent, we will take steps to delete that information.

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or for operational or business reasons. We will post the revised version on our website with a new “Last Updated” date. Where required by law, we will notify you of significant changes.

If you have any questions, requests, or concerns about this Privacy Policy or how your personal information is handled, please contact:

mhk.tyo@muhenko.jp

MU HEN KO
6 CHOME 13-5 AKASAKA<
MINATO CITY
TOKYO 107-0052,
JAPAN